Frequently Asked Questions

Q - What is Griffin's Grove ?

A - Griffin's Grove is an internet based retail company established in 1997 with the purpose of providing and promoting a global market place for fine quality fantasy collectibles, artwork and other products that present fantastic beings and places in a positive light. The Grove is an imaginary place where majestic creatures and mystical places can all exist together peacefully.

Q - Do you have a retail location ?

A - At this time, we do not have an actual retail store that you can come in and shop at.

Q - Do you have a catalog ?

A - At this time, we do not have a catalog other than the catalog on this web site. We try to be as environmentally friendly as possible and feel that a paper catalog is an unnecessary use of natural resources. With the increasing accessibility and global exposure of the internet, we feel that it is the best medium currently available for our catalog.

Q - What forms of payment do you accept ?

A - We accept VISA, Master Card and American Express credit cards both online and through our toll free phone number 88-THE GROVE (888-434-7683). All online credit card transactions are processed securely through Authorize.Net (one of the leaders in online credit card processing on the internet today). Authorize.Net utilizes 128-bit encryption and SSL security to protect your credit card information. If you are still uncomfortable sending your credit card information online, you can print the online order form and fax or mail it to us. Our fax number is (630) 585-8159 and our mailing address is P.O. Box 6556, Aurora, IL 60598-0556. We also accept personal checks, money orders and cashiers checks made payable to Griffin's Grove at our mailing address. All personal checks must clear before we will ship your order. Any returned checks are subject to a $25.00 return check fee that will be charged to you. Please do not send cash.

Q - How are orders shipped ?

A - We use the United States Postal Service and United Parcel Service for most of our shipping. All in stock items are processed within 2-3 business days of receipt of your order. Please allow 7-10 business days for delivery. Out of stock items can take 6-8 weeks for delivery and you will be given the option (through email) to wait for the items or cancel them from your order. Out of stock items will not delay the shipment of any in stock items ordered at the same time. Express shipping is available for an additional shipping cost and will arrive 2-3 business days from when your order is processed.

Q - What is your return policy ?

A - We place a high priority on your satisfaction with all merchandise you purchase from us. If, for any reason, you are unsatisfied with any items you have ordered, please send them back to us within 30 days of receipt. Please include a brief explanation of why you are returning them. We will refund you the price of the item(s) plus any additional shipping cost you have incurred in returning them.

Q - Do you sell wholesale ?

A - Due to our agreements with the companies we deal with, we are unable to sell at wholesale prices. Please contact any of the companies or artists you are interested in getting wholesale pricing from directly.